Know Your Customer (KYC) Policy

1. Why KYC is Required

KYC (Know Your Customer) verification helps us:

• Prevent identity fraud and impersonation
• Comply with anti-money laundering (AML) and counter-terrorist financing (CTF) laws
• Protect our users from unauthorised account access
• Meet regulatory requirements set by the CBN and FCCPC

2. KYC Tiers & Transaction Limits

We operate a tiered KYC system aligned with CBN guidelines:

• Tier 1 (Basic): Name, phone number, and email. Limited daily transaction value.
• Tier 2 (Standard): BVN / NIN verification. Increased transaction limits.
• Tier 3 (Enhanced): Full identity document + proof of address. Highest limits and access to all services.

3. Acceptable Identity Documents

We accept the following as valid identity documents:

• National Identification Number (NIN) or NIN slip
• Bank Verification Number (BVN)
• Nigerian International Passport (valid)
• Driver's Licence (valid)
• National Identity Card (NIMC)
• Permanent Voter's Card (PVC)

4. Document Submission Requirements

• Documents must be valid (not expired) at the time of submission
• Images must be clear, unedited, and fully visible (all four corners)
• The name on your identity document must match your registration details
• A selfie holding your ID may be required for facial matching

5. Data Processing & Consent

By submitting KYC documents, you consent to the processing of your biometric and identity data solely for verification purposes. We use licensed, CBN-approved identity verification providers. Your documents are encrypted in transit and at rest and are never shared with third parties beyond verification providers and regulators.

6. Verification Timeline

Automated BVN/NIN verification is instant. Manual document review is completed within 1–3 business days. You will receive a notification when your KYC status is updated.

7. Rejection & Re-submission

If your KYC submission is rejected, you will receive a specific reason and may resubmit corrected documents. Three consecutive rejections may trigger an enhanced review or account restriction.

8. Ongoing Monitoring

We periodically re-verify user information to ensure accuracy, particularly when there are changes in transaction patterns or following a regulatory update. You may be asked to provide updated documents.

9. Rights of Verified Users

Verified users enjoy:

• Higher daily and monthly transaction limits
• Access to wallet-to-bank withdrawals
• Eligibility for agent and API reseller accounts
• Priority customer support

10. Contact

If you have questions about the KYC process or your verification status, contact our support team via the live chat button on our homepage.